Get in Touch With Us
We like hearing from the people who read our pages. Whether you have spotted something that looks out of date, want to ask a question, or simply have an idea you think we should explore, this page explains how to reach us and what to expect after you do.
The Best Way to Reach Us
Email is the simplest and most reliable way to contact our team. Write to us at info@pollenflowers.co.uk and your message will go straight to the people who look after this website. We read every email, and we try to reply within two to three working days. At busier times it may take a little longer, but you will not be forgotten.
What You Can Write to Us About
Here are a few common reasons people get in touch:
- Corrections: if a detail on one of our pages seems wrong or no longer current, please tell us which page and what you noticed. A link or a short screenshot description helps us check it quickly.
- Questions: if something we have written is unclear, ask us. We would rather explain it properly than leave you guessing.
- Feedback: tell us what you find useful, what feels confusing, and what you would like to see more of.
- Partnership or media enquiries: please include your name, the organisation you represent and a brief outline of your request.
Helping Us Help You
A clear subject line makes a real difference. Something like "Possible error on payments page" lets us sort and answer your message much faster than a blank subject. Please keep your message focused and include only the details we need to understand the issue.
For your own safety, never send us passwords, full card numbers, bank details or copies of identity documents. We will never ask you for this kind of information, and any email claiming to be from us that does should be treated with caution.
What We Cannot Do
We are an independent information website. We cannot access personal accounts held with other services, process payments, or settle disputes on anyone's behalf. If you have a problem with an account elsewhere, the quickest route is usually to contact that service's own support team directly.
How We Handle Your Message
Any details you share with us are used only to read and answer your enquiry. You can find out more about how we store and protect information in our Privacy Policy. For the general rules that apply when using this website, please see our Terms of Use.
Thank you for taking the time to write. Every message helps us make this website clearer, more accurate and more useful for everyone who visits.